Before you pay
Choose the option that matches what you are paying for. Use the Hayalows service option for work agreed with Hayalows. Use the 50's Bliss store for a new product order, or the confirmed-order option when your order and total are already agreed.
Check the amount, use your correct name and keep the Paystack reference. If anything is unclear, message us before paying.
Paystack processes online payments. Hayalows will never ask for your Mobile Money PIN, card PIN or full card details.
Paying for a Hayalows service
Your payment may be a deposit, part payment or final balance. We should agree on what the payment covers before you pay.
A deposit may allow planning or work to begin. If the project later changes or stops, work already completed, time reserved and costs already committed may affect any refund.
Paying for a 50's Bliss order
Use the store to browse and place a new order. If you ordered through WhatsApp, phone, delivery or in person, confirm the products, quantity, total and delivery charge before using the confirmed-order payment option.
Availability can change, so ask before paying when an item or order detail is uncertain.
If you paid the wrong amount or paid twice
Contact us as soon as you notice the problem. Send your name, payment date, amount, what you meant to pay for and the Paystack reference.
We will check the payment and what has already happened. A correction or refund depends on the circumstances, including whether work, an order or delivery has begun.
If you need to pause or cancel a service
Tell us as soon as possible. We will review the work completed, time reserved, third-party costs and materials already prepared before confirming any remaining balance or possible refund.
If your proposal includes project-specific cancellation terms, those terms also apply.
How to request a refund
Explain what happened and send the payment reference and any useful supporting information. We may need to confirm the transaction with Paystack and check any work, product, delivery or cost already involved.
Refunds are reviewed individually and are not automatic. If a refund is approved, we will tell you how it will be returned and what happens next.
If there is a problem with a product
Send us the order details and explain the problem. We may ask for photos so we can see whether the product was delivered incorrectly, damaged or different from what was agreed.
We will also consider whether it has been opened or used before deciding what resolution is available.
Delivery charges
Confirm the delivery charge before paying. Once dispatch, travel or delivery work has begun, that charge may not be refundable even if the order later changes.
If a payment is pending or fails
Do not pay again immediately. Check for a Paystack confirmation and review the account you paid from. If you are still unsure, send us the transaction reference.
Returning to this website does not confirm payment. We use the payment record to check whether it succeeded.
Get payment help
Email [email protected] or use the support options on the payment page.