Information you share with us
When you contact Hayalows through the website, WhatsApp or email, you may share your name, business name, phone number, email address and details about what you need.
If we work together or you place a 50's Bliss order, we may also keep the project or order details, agreed prices, delivery information and relevant messages.
For payment help, we may ask for the amount, date, purpose and Paystack reference so we can find the right transaction.
How we use your information
We use it to:
- respond to questions and enquiries;
- prepare, deliver and support agreed services;
- confirm, fulfil or review product orders;
- keep practical business, transaction and communication records;
- resolve payment, delivery or service concerns; and
- improve how Hayalows communicates and works.
This website does not currently create customer accounts.
When you pay
Online payment links take you to Paystack, which processes the payment under its own terms and privacy practices.
Hayalows may receive the payment status, your name, the amount and the reference needed to match or support the payment. We do not receive or store your full card details, card PIN or Mobile Money PIN through this website.
How long we keep it
We may keep service, order, message and payment records while they are reasonably needed to provide the work, maintain business records, resolve a concern or meet an applicable responsibility.
Different records may be needed for different periods. Information that is no longer reasonably needed may be deleted or reduced where practical.
Keeping your information safe
We take reasonable care with the information we handle, but no website, email, messaging platform or storage method is completely secure. Please do not send passwords, PINs, full card details or other information we do not need.
If you sent something by mistake or believe your information may be at risk, contact us promptly.
Ask us to update or delete something
You can ask us to correct inaccurate contact, service or order information. You can also ask us to delete information, although we may need to keep some records for an active service, transaction, dispute, record-keeping responsibility or legal requirement.
Before making a change, we may need to confirm that the request comes from the person connected to the information.
Contact us about your information
Email [email protected] and tell us what you would like us to review.